Effective Date: 6 September 2026
At Axen Kashmir Sports, we want you to be satisfied with your purchase. This Return & Refund Policy explains when products can be returned, exchanged, or refunded.
We accept returns or exchanges only when the product:
For products that are eligible for return, the request must generally be raised within 7 days of delivery.
Products must be returned in unused and saleable condition unless the return is being made because the product was defective or damaged during delivery.
Cricket bats are carefully inspected before dispatch.
A cricket bat may be eligible for return or replacement if:
Normal characteristics of natural willow are not necessarily considered defects. Variations in willow grain, colour, knots, blemishes, or natural wood appearance may occur because every bat is made from natural wood.
Damage resulting from use, improper storage, excessive moisture, impact, modification, knocking-in, or normal wear and tear may not qualify for a return.
For damaged, broken, incorrect, or missing-item claims, customers may be required to provide a clear unboxing video showing:
We strongly recommend recording an unboxing video for every order.
Claims without sufficient photographic or video evidence may be subject to additional verification.
The following items may not be eligible for return unless they are defective or incorrectly supplied:
To request a return, contact us at:
Email: [Insert Support Email]
Phone/WhatsApp: [Insert Contact Number]
Please provide:
Our team will review the request and inform you whether the return is approved.
If the return is approved because:
we may arrange or reimburse reasonable return shipping costs, subject to verification.
For returns requested for reasons other than a defect, damage, or fulfilment error, return shipping costs may be borne by the customer.
All returned products may be inspected after they reach us.
A refund or replacement will be processed only after the returned product passes our verification and inspection process.
If the product is found to have been used, damaged, altered, or otherwise made ineligible for return, we may reject the return request.
Once a return is approved and the returned product has been verified, the applicable refund will be initiated.
Depending on the payment method and payment provider, the refund may take additional business days to appear in the customer's account.
Refunds may be issued to the original payment method wherever reasonably possible.
Shipping charges, convenience charges, COD charges, or other non-refundable fees may not be refundable unless required by applicable law or where the return is due to our error or a defective/damaged product.
Where appropriate, we may offer:
Replacement availability depends on stock and product availability.
If you receive a product that is different from what you ordered or an item is missing from your shipment, please contact us as soon as possible and preferably within 48 hours of delivery.
We may request photographs, an unboxing video, package details, and order information before arranging a replacement or refund.
If the package appears damaged at the time of delivery, please inspect it carefully.
Where possible, record the condition of the package before opening it.
If the product is damaged, contact us promptly with photographs and an unboxing video so that we can investigate the matter with the shipping provider and determine the appropriate resolution.
An order may be cancelled before it has been dispatched, subject to our ability to process the cancellation in time.
Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return process.
For customised or specially prepared products, cancellation may not be available once processing has started.
Products sold under special clearance, liquidation, or final-sale conditions may have separate return restrictions.
Where a product is not eligible for return, this will be stated on the relevant product page or communicated before purchase, subject to applicable law.
After we initiate a refund, the time taken for the amount to appear in your account may depend on your bank, card issuer, UPI provider, payment gateway, or other financial institution.
Axen Kashmir Sports is not responsible for delays caused by a customer's bank or payment provider after the refund has been successfully initiated.
We reserve the right to investigate unusual, repeated, fraudulent, or abusive return and refund requests.
Where permitted by law, we may refuse a return or refund where there is reasonable evidence of fraud, misuse, product substitution, intentional damage, or violation of this policy.
Nothing in this Return & Refund Policy is intended to limit any rights or remedies that cannot legally be excluded under applicable Indian law.
Where applicable law provides a customer with greater rights than those stated in this policy, the applicable legal rights will prevail.
We may update this Return & Refund Policy from time to time.
Any changes will be published on this page with an updated effective date.
For return, exchange, cancellation, or refund assistance, contact:
Axen Kashmir Sports
Email: [Insert Support Email]
Phone/WhatsApp: [Insert Contact Number]
Address: [Insert Full Business Address]
Last Updated: 6 September 2026
