Effective Date: 6 September 2026
Welcome to Axen Kashmir Sports (“Axen Kashmir”, “we”, “us”, or “our”). These Terms & Conditions (“Terms”) govern your access to and use of our website https://www.axenkashmir.com, and the purchase of products and services available through the website.
By accessing or using our website, you agree to comply with these Terms. Please read them carefully before using the website or placing an order.
Business Name: Axen Kashmir Sports
Website: https://www.axenkashmir.com
Business Address: Ishber Nishat, Gupt Ganga, Srinagar, J&K – 191121, India
Email: info@axenkashmir.com
Phone: +91 9797852100
You may use our website only for lawful purposes and in accordance with these Terms.
You must not:
We may restrict, suspend, or terminate access to the website where reasonably necessary to protect our business, customers, systems, or legal rights.
We make reasonable efforts to ensure that product descriptions, photographs, specifications, availability, and prices displayed on the website are accurate.
However, certain variations may occur because of:
For cricket bats made from natural willow, variations in grain, colour, knots, texture, marks, and overall appearance are natural characteristics of the wood and do not necessarily constitute a defect.
Cricket bats are made from natural wood and may have individual characteristics.
The actual bat supplied may vary slightly from the photographs shown on the website.
Specifications such as weight, dimensions, edge thickness, spine, willow grain, and balance may have reasonable manufacturing tolerances.
Customers must use and maintain cricket bats according to the care and usage instructions provided by Axen Kashmir Sports.
Damage caused by improper use, excessive moisture, improper storage, unsuitable playing conditions, modification, or normal wear and tear may not be considered a manufacturing defect.
All products are subject to availability.
We reserve the right to:
If a product becomes unavailable after you place an order, we may contact you and provide an alternative, replacement, or refund where appropriate.
All prices displayed on the website are subject to change without prior notice.
We make reasonable efforts to ensure that product prices are accurate. However, technical, typographical, system, or other errors may occasionally occur.
If an order is placed for a product with an incorrect price, we may contact you to confirm whether you wish to proceed at the correct price.
If you do not wish to proceed, we may cancel the order and refund any amount already paid.
Applicable taxes, delivery charges, COD charges, discounts, and other applicable charges will be shown where relevant.
When you place an order through our website, you are submitting a request to purchase the selected products.
An order confirmation does not necessarily mean that your order has been finally accepted.
We reserve the right to accept, reject, cancel, or limit any order where reasonably necessary, including due to:
If we cancel an order after payment has been received, the applicable amount will be refunded through the appropriate payment method.
You agree to provide accurate and complete information when placing an order or creating an account.
This may include:
You are responsible for ensuring that the information supplied by you is accurate.
Axen Kashmir Sports is not responsible for delivery issues caused by incorrect or incomplete information provided by the customer.
Payments may be processed through third-party payment gateways and payment providers.
Depending on availability, payment methods may include:
We do not guarantee that every payment method will always be available.
Payments may be declined, delayed, reversed, or cancelled due to circumstances involving banks, payment providers, security checks, fraud prevention systems, or other factors.
Cash on Delivery (“COD”) may be available only for eligible locations, products, and order values.
We may restrict or disable COD for certain orders, locations, products, or customers.
Any applicable COD fee will be displayed during checkout.
You may request cancellation of an order before it is dispatched, subject to our ability to process the request before shipment.
Once an order has been dispatched, cancellation may no longer be possible and the applicable return process may apply.
Customised, personalised, or specially prepared products may not be eligible for cancellation once processing has started.
Please refer to our Cancellation Policy for additional details.
Shipping and delivery are governed by our Shipping Policy.
Delivery times displayed on the website are estimated timelines and are not guaranteed in every circumstance.
Delays may occur because of weather conditions, courier operations, public holidays, transportation disruptions, government restrictions, incorrect addresses, or circumstances beyond our reasonable control.
Returns, refunds, and exchanges are governed by our Return & Refund Policy.
We reserve the right to inspect returned products before approving a return, replacement, exchange, or refund.
Customers should review the Return & Refund Policy before placing an order.
Certain products may be covered by a product-specific warranty.
Warranty coverage, duration, exclusions, and claim procedures will be specified in our Warranty Policy and/or on the relevant product page.
Unless otherwise stated, warranty coverage may not apply to damage resulting from misuse, accidents, normal wear and tear, improper storage, unauthorised modifications, or failure to follow product care instructions.
Customers are responsible for using products safely and appropriately.
For cricket bats, customers should follow all care, storage, knocking-in, oiling, and usage instructions supplied with the product.
Natural wood products may change over time depending on use and environmental conditions.
Axen Kashmir Sports is not responsible for damage caused by failure to follow reasonable care and maintenance instructions.
Where the website allows users to submit reviews, photographs, comments, feedback, or other content, you agree that the information submitted:
By submitting content, you grant Axen Kashmir Sports a non-exclusive, royalty-free right to use, reproduce, display, publish, and distribute that content for legitimate business and promotional purposes, subject to applicable law.
We may remove content that violates these Terms or applicable law.
All content available on our website, including:
is owned by or licensed to Axen Kashmir Sports or its respective rights holders, unless otherwise stated.
You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit our website content without prior written permission.
Our website may use third-party services such as payment processors, shipping providers, hosting services, analytics platforms, advertising platforms, communication providers, and other technology providers.
Use of such services may be subject to the terms and privacy policies of the respective third parties.
We are not responsible for the independent actions, omissions, policies, availability, or technical failures of third-party providers, except where liability cannot legally be excluded.
Our website may contain links to third-party websites or services.
Such links are provided for convenience and do not imply endorsement.
Axen Kashmir Sports does not control and is not responsible for the content, security, availability, or privacy practices of third-party websites.
Promotional campaigns, coupons, discount codes, offers, and other benefits may be subject to additional terms.
Unless otherwise stated:
Any specific promotional terms shown on the website or at checkout will apply to that offer.
We may conduct reasonable checks to help detect and prevent fraud, unauthorised transactions, abuse, or misuse of our website.
We may delay, cancel, or refuse an order where there are reasonable grounds to suspect fraudulent or unauthorised activity, subject to applicable law.
We may suspend or terminate your account or restrict access to our website where we reasonably believe that you have:
Any such action will be subject to applicable law.
Your use of our website is also governed by our Privacy Policy.
Our Privacy Policy explains how we collect, use, store, and process personal information.
By using our website, you acknowledge that you have reviewed our Privacy Policy.
Our website may use cookies, pixels, tags, analytics tools, and similar technologies for website functionality, security, analytics, marketing, advertising, and other legitimate purposes.
Please refer to our Privacy Policy and Cookie Policy, where applicable, for more information.
To the maximum extent permitted by applicable law, our website and services are provided on an “as available” basis.
We do not guarantee that:
Nothing in these Terms is intended to exclude or limit any consumer right or legal protection that cannot lawfully be excluded or limited.
To the maximum extent permitted by applicable law, Axen Kashmir Sports shall not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from the use of our website or products.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
Where legally permissible, liability relating to a specific order or product will be limited to the amount actually paid for that order or product, subject to applicable consumer protection laws.
To the extent permitted by applicable law, you agree to indemnify and hold harmless Axen Kashmir Sports, its owners, employees, representatives, and service providers against claims, losses, liabilities, damages, and expenses arising from:
Axen Kashmir Sports will not be responsible for failure or delay in fulfilling obligations caused by events beyond our reasonable control, including:
We may update or modify these Terms from time to time to reflect changes in our services, business practices, technology, or applicable legal requirements.
Updated Terms will be published on this page with a revised effective date.
Your continued use of the website after updated Terms are published constitutes acceptance of the revised Terms, to the extent permitted by law.
If any provision of these Terms is held to be invalid, unlawful, or unenforceable, that provision shall be modified or interpreted to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
Failure by Axen Kashmir Sports to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision in the future.
These Terms shall be governed by and interpreted in accordance with the laws of India.
Subject to applicable consumer protection laws and other mandatory legal provisions, disputes relating to these Terms or the use of our website shall be subject to the jurisdiction of the appropriate courts having jurisdiction over the matter and the parties.
Nothing in these Terms is intended to restrict any statutory rights or remedies available to consumers under applicable law.
For any questions, concerns, complaints, or requests regarding these Terms, please contact us:
Axen Kashmir Sports
Address: Ishber Nishat, Gupt Ganga, Srinagar, J&K – 191121, India
Email: info@axenkashmir.com
Phone: +91 9797852100
Website: https://www.axenkashmir.com
Last Updated: 6 September 2026
